As our products do not contain preservatives, any products baked and decorated by our skilled staff have the following refund policy:

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🧁 All orders require pre-payment. If you do not pick up your order, we will not issue a refund. If you need it for a later date, you will need to submit and pay for a new order. We cannot resell any product that is not picked up by the customer.

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🧁 If there is a defect in your product, please return it promptly, or the portion remaining, within 1 day of pick up. In this case, we will provide you a proportionate refund for the amount returned if we determine there is a quality deficiency. We reserve the right to judge our product quality for ourselves. Please call or email us to begin the return process.

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🧁 If you try one of our products and don't like, then we hope you try something different next time; however, a refund will not be given. Feel free to ask for a sample before purchasing to ensure you love the product.

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🧁 Cancellations and/or changes for orders, must be made at least 2 business days before the scheduled pickup time.  We will issue store credit for cancellations received with proper notice. Your store credit expires one year from the date of issue. No cash refunds.

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🧁 No refund will be given for any amount in excess of the original purchase price, regardless of circumstance.

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Azúcar Bakery reserves the right to modify its exchange/return policy at any time.